****** - Verified Buyer
4.5
Ok, I LOVE this blow dryer but there are some drawbacks; although I'd buy it again and do feel it's worth the money, it's difficult when buying online and I wanted to include these in my review (I read reviews before buying anything online and personal comments weigh heavily into my purchasing decision so I wanted to be thorough). First, the dryer is HEAVY. I have medium length hair and it's very fine, so it takes me <10 minutes to thoroughly dry my hair with this dryer (probably could be more like 5 when I get coordinated and used to using it), so I don't mind the weight. But, my daughter has very long extremely think curly hair that I occasionally straighten & blow dry first. It got very very heavy and I had to do it in stages (we ended up doing it in the living room so we could watch a movie while doing it!) because my arm got so tired (takes about 20-25 minutes for her hair). But it did such a great job it was worth it. I was concerned because some of the other comments posted that the warranty wasn't valid and this was a knock-off. I opened the shipping box and was initially a little panicked because the box did not have a plastic wrapped around it (I ordered the Karmin flat iron as well and that was sealed with the plastic over the box), and also, the box was a bit warped on the bottom & the bottom of the packaging was splitting apart from the rest of the packaging. I opened up the box and everything inside looked like it was in new & unused condition (cord wrapped up & tied & in plastic etc.). I pulled out the warranty cards and immediately went online to register to product to verify the authenticity. It came with 2 warranty cards (I'm assuming one for the actual dryer, and one for the attachments), and both were valid and registered successfully. I was frustrated because the product did not come with a manual (when I checked the product description & the Karmin website, it should have come with a manual). I e-mailed the seller and they sent me a link that claimed was for the manual, but actually just linked to the Karmin website, which was really frustrating. I then just e-mailed Karmin about it and they e-mailed me a link that was supposed to be to the actual manual, but wasn't. Without explaining, for the sake of time, I'm very computer savvy and this isn't just me not being able to figure out how links work lol - they really just weren't valid. After registering the product and verifying the authenticity, I went ahead and tried it - hoping the packaging was just a fluke. I have been using it for over a month now and haven't had any issues with it. It works great & dries my hair faster and at a much lower temperature. It's reduced the frizziness of my naturally curly hair, and has reduced the time it takes me to straighten with my flat iron after I blow dry. It came with 3 nozzles, but I can't figure out how to change the nozzle that it came with already on (I'm sure that's a user error though and not a product defect, haha!). But I haven't had a need to change it so I haven't taken the time to try and figure it out (maybe if I had a manual like I should've gotten...). Anyway, it was a bumpy start, but the issues I had are not with the product itself - the product pulls it's weight, literally :-)
